Managed Services & Sourcing

Widelity provides Managed Services Sourcing Solutions from the following perspectives:

  • As a trusted advisor to businesses considering outsourcing business functions
  • As a service advisor to an established Managed Service Provider(MSP) or company planning to become an MSP

As a trusted advisor to businesses considering outsourcing business functions:

  • Assist in determining the right approach for the client – outsourcing or insourcing – from a financial, functional, & core vs. noncore view
  • Capture costs of candidate outsourcing functions
  • Help to identify MSPs ideally suited to the client’s needs & requirements – “Service Matchmaker”
  • Develop RFPs/ RFQs on behalf of client and invite a small, targeted group of MSPs to provide responses
  • Analyze responses, perform ROI analysis, and work closely with the client to reach a final decision
  • Plan & manage the transition to and implementation of the MSP
  • Prepare client for ongoing MSP management

As a service advisor to an established MSP or a company planning to become an MSP:

  • Assist to establish the “sweet spot” of service mix, identify & define services, define ideal customer
  • Create or adjust the service definitions, document a service catalog
  • Establish or tune SLAs/KPIs
    Determine the best method of bundling services for value
  • Develop or assess the pricing model based on value in the market, value to the customer, and service bundling opportunities – the drive is toward simplicity
  • Assist in new service definition, roll out, and operational support
  • Train the Service Desk & Ops Teams: Tiers 1-3

 

Interested in Widelity’s Managed Services and Sourcing Solutions?