Widelity Wireless Services- Professional Services and Business Consulting

Widelity Services

Widelity provides Managed Services Sourcing Solutions from the following perspectives:

As a trusted advisor to businesses considering outsourcing business functions
As a service advisor to an established Managed Service Provider(MSP) or company planning to become an MSP

As a trusted advisor to businesses considering outsourcing business functions:

Assist in determining the right approach for the client – outsourcing or insourcing – from a financial, functional, & core vs. noncore view
Capture costs of candidate outsourcing functions
Help to identify MSPs ideally suited to the client’s needs & requirements – “Service Matchmaker”
Develop RFPs/ RFQs on behalf of client and invite a small, targeted group of MSPs to provide responses
Analyze responses, perform ROI analysis, and work closely with the client to reach a final decision
Plan & manage the transition to and implementation of the MSP
Prepare client for ongoing MSP management

As a service advisor to an established MSP or a company planning to become an MSP:

Assist to establish the “sweet spot” of service mix, identify & define services, define ideal customer
Create or adjust the service definitions, document a service catalog
Establish or tune SLAs/KPIs
Determine the best method of bundling services for value
Develop or assess the pricing model based on value in the market, value to the customer, and service bundling opportunities – the drive is toward simplicity
Assist in new service definition, roll out, and operational support
Train the Service Desk & Ops Teams: Tiers 1-3

Widelity Professional IT Services