Service Management & Operations

Service Management & Operations

Keeping the lights on and customers delighted requires thoughtful methodologies, process adherence, and management rigor.  They’re all part of our playbook.

Our capabilities and initiatives include:

  • NETWORK/IT SUPPORT FRAMEWORK DEVELOPMENT
  • OPERATIONAL PROCESS DEVELOPMENT
  • NOC LIFECYCLE SOLUTIONS
  • BACK-OFFICE IMPLEMENTATION
  • PROCESS/WORKFLOW OPTIMIZATION

Cloud Migration.  Today’s application environment offers so many more choices than before, and cloud services can reduce costs, improve performance, and mitigate risk.  We can help.

Managed Sourcing Services.   We provide Sourcing Services for clients in two ways:  1) Sourcing Selection Services: For clients considering outsourcing business functions, our full-range of sourcing services cover requirements identification, cost analysis, Service Provider Assessment, RFP/RFQ development and response review, and final solution recommendation. 2) Service Provider Planning: We work with Managed Service Providers to improve their service offerings by creating or enhancing the Service Catalog, providing a competitive market assessment, and reviewing and optimizing pricing,SLAs, and bundling options.