Business Consulting & Advisory

Succeed with us.                               

 

Technology Strategy

Not everyone needs the same scale, capabilities, and feature sets.  We work with your subject matter experts and stakeholders and find solutions that are right for you.

Service Management & Operations

Keeping the lights on and customers delighted requires thoughtful methodologies, process adherence, and management rigor.  They’re all part of our playbook.

Software Solutions

Sometimes commercially available off-the-shelf applications just don’t fit the need.  Widelity’s software engineering team can help build a simple, elegant, and custom solution the hits the mark.

 

We put our unparalleled expertise to work for you

Our business success stems from an extraordinary commitment to both our customers and to our employees.

We are forthright and engage our customers with honesty, integrity, and unvarnished assessments; we do not oversell ourselves, but provide exactly what our customers require, and deliver the performance, consistency, and predictability our customers expect of us.

We pride ourselves in designing processes and solutions that not only support today’s demands, but also accommodate the demands of the future as our customers grow their business.

 

Program/ Project Management.   Our team of certified Project Management Professionals (PMPs) has extensive experience managing large and small programs and projects for its clients.Our project management methodology covers all project process groups and ensures alignment with business objectives, budget, and quality requirements.

Marketing Services.   We provide application design, development, and deployment to improve communication between clients and their customers through web and mobile applications. Our services include the creation of marketing and training videos, video deployment widgets, media development, and internal communications.

IT Infrastructure Assessment.   For each client, we work closely with business and technology leaders to assess current systems capabilities and to prioritize emerging requirements that need to be addressed. These assessments encompass all aspects of successful technology solutions, including people, processes, and systems, whether delivered internally or supplied by external service providers.

Roadmap Planning.   We help our clients manage technology to their competitive advantage. These are exciting times with innovations emerging in numerous areas, including cloud computing, mobility, virtualization, analytics, cybersecurity, social media, and consumerization trends. As technologies continue to evolve, we help in putting the right solutions in place at the right time.

Technology Solutions.   Today’s technologies provide better support for business functions at significantly lower costs than just a few years ago. For each client, we facilitate the migration to current technologies,supporting all aspects of the implementation from financial analysis to business process transformation. Delivering enterprise solutions that are secure, scalable, and reliable, we provide the technology, experience, and solutions enabling smarter decision-making and improved performance.

Operations Process Development.   Extending the Service Management Framework to clients’ Service Support and Service Delivery responsibilities, we develop a full range of processes supporting business operations functions. Customer Care Solutions We design and implement call & contact center solutions from service request process development, workforce management & optimization, to assisting in selecting related voice & capture solutions for call/contact center tracking & reporting including system implementation and turn up.